Work Collaboration and Ticketing Platform

Enable Ticketing System for 'Work From Home' Employees and Consultants

• Facilitates remote login and seamless teamwork with the ticketing system

• Track and manage their Project Tasks

• Provide CRM Support to customers directly through Sales and Field Services Reps

• Assisting and Escalating tickets and tasks for faster resolution. Enable collaboration with a view of threaded discussions and updates on each task

• Track open and closed tickets for services billing with the effort hours updated

• Link tickets to customers or suppliers along with quotes, orders, and invoices

• Define process tags and setup default for reporting and improve service and deliverable processes

For your Sales Reps and Sales Agents in multiple territories

• Manage Leads, Prospects, and Customers

• Create Quotes and Orders from the Customer site

• Manage appointments, outgoing calls, and tasks

• Access to complete customer history & status

• Provide an option to manage Sales Orders by Reps

• Request for Expense Reimbursements

• Track their attendance with clock-in/outs

• Track Production Order Status and Stages

• Access their performance dashboards

For your Onsite and Offsite Field Service Technicians and Engineers

• View and Manage assigned ‘work’ Orders

• Collaborate with the office via tasks in real-time

• View Spares and Inventory Stock

• Collect Payments from Customers for services